Support policies

Warranty information

Warranty

Synergy wetsuits are built to last and are warranted against defects that are a direct result of manufacturing, material, or workmanship, with valid product registration required.

Email Warranty Department Claim Procedures

Registration

Required for coverage

Product Registration is required and is only applicable to the original owner of a new wetsuit purchased from synergywetsuits.com and authorized resellers.

Warranty terms

1 year or 2 years

Hyperion Elite, Volution, and EpicSpeed wetsuits have a 1-year warranty. Endorphin, Adrenaline, and Hybrid wetsuits have a 2-year warranty.

Exclusions

No outlet or used suits

Warranty is not applicable to outlet, demos, rental, or used suits. Misuse, improper care, and general wear and tear are also excluded.

Warranty overview

What the Synergy warranty covers

Synergy wetsuits are fully warranted against any defect that is a direct result of how the suit was manufactured, the materials, or workmanship.

At our discretion, we will repair or replace any wetsuit that is deemed faulty. Replacements may be either brand-new or professionally repaired, depending on availability.

We do not cover defects due to misuse, improper care, or general wear and tear.

Warranty terms

Model-based coverage periods

Hyperion Elite, Volution & EpicSpeed Wetsuits have a 1-year warranty. Endorphin, Adrenaline & Hybrid Wetsuits have a 2-year warranty.

Warranty not applicable to outlet, demos, rental or used suits.

Covered

Synergy warranty coverage

  • Seam separations or tears caused by manufacturing defects.

Please keep in mind that some seam failures are due to overuse or normal wear and tear and are not manufacture defects.

Not covered

Damage not covered under warranty

  • Punctures and tears of the neoprene.
  • Melting due to sun or heat exposure.
  • Heel tears caused by forcefully putting on or taking off the suit to the extent that your heel, finger, or anything else punctures the suit.
  • Damage caused by chlorine, including degradation of the gluing in the suit.
  • Zipper detachment or missing teeth.
  • Failures due to overuse or normal wear and tear.

Voided coverage

Other activities that can void the Synergy warranty

  • Using your Synergy Wetsuit for any activity other than triathlon of surface swimming.
  • Altering the wetsuit in any way, including wetsuit glue repair, silk screening, heat transferring, embroidery, or cutting.
  • Damage caused by using petroleum jelly (Vaseline) or any other petroleum-based product or unapproved lubricant, cleaner or treatment.
  • Improper handling or storage.
  • Prolonged exposure to heat, sunlight, chlorine, and other harsh substances.

Claim process

Synergy warranty claim procedures

If the damage to your suit is covered under warranty, please follow the procedures listed below to initiate a warranty claim. If you do not follow these procedures, it may prevent your warranty claim from being processed in a timely manner.

1

Email the Warranty Department

Please email cs@synergysport.com with all of the following information:

  • At least one clear picture of the warranty claim.
  • Detailed description of the warranty claim and how it occurred, if known.
  • Product and size.
  • Original order number or where the wetsuit was purchased.
  • Name on the original order.
  • Purchase date of original order.
  • Contact information, including email address and phone number.
  • Any other relevant information, such as upcoming events and the need for an expedited response.
2

Allow up to 48 business hours

Please allow up to 48 business hours for a response; more often than not, we will respond much faster. If you have any questions, concerns, or comments in regards to our warranty policy, please contact cs@synergysport.com.

3

Ship with the RMA code visible

Once your warranty claim has been approved, Customer Service will give you an RMA#. Please send your wetsuit back with the RMA code on the outside of the package. Packages without RMA codes will be returned to sender at your own cost.

4

Processing and return shipping

Customers are always responsible for the cost of shipping to return their wetsuit to Synergy Wetsuits. Synergy Wetsuits will cover the cost of Ground domestic shipping back to the customer.

Customers are responsible for all shipping costs for International or Expedited shipping options. Please allow up to ten business days for a warranty claim to be processed and completed from the time Synergy Wetsuits receives it.

Replacement program

Synergy Lifetime Replacement Program

Synergy's Lifetime Replacement Program allows the end-user to send in their wetsuits at any time and receive a replacement with the following discounts.

30% off Hyperion Elite and Volution
40% off Endorphin, Adrenaline and Hybrid
Not applicable to outlet, demos, rental, or used suits

Wetsuits without valid registrations will not be covered under this replacement program.