Personal and anonymous information
We collect information you submit voluntarily and passively collect items like IP addresses, cookies, and navigational data while you browse the site.
Privacy Policy
How Synergy Wetsuits collects, uses, and protects your information.
This page explains what personal information we collect through the site, how it is used, when it may be shared, and the choices you have regarding your information.
Requests, services, and site improvement
Information is used to respond to requests, provide Synergy Wetsuits services, analyze usage patterns, and improve the site experience.
Email, SMS, and account updates
You can unsubscribe from promotional emails, opt out of text messages where available, and update contact information through your account tools.
User consent
Using the site means you agree to this policy
By accessing or otherwise using our site, you agree to the terms of this Privacy Policy and expressly consent to the processing of your personal information according to this policy.
Your personal information may be processed by Synergy Wetsuits in the country where it was collected as well as other countries, including the United States, where laws regarding the processing of personal information may be less stringent than the laws in your country.
Collection of personal information
Information you may submit through the site
We collect personal information that you submit to us voluntarily through our site. The types of personal information we may collect include:
- Names
- Email address
- Login information
- Addresses
- Phone numbers
- SMS marketing opt-in status, consent records, and text message preferences
- Email subscription status
- Order details excluding credit card information
- Order history
- Shipping details
- Cart activity, including items added to your cart and whether checkout was completed
- Cookie settings, including “remember me”
- IP address
- General location information, such as country or region inferred from IP address, browser settings, Shopify localization tools, or information you provide
Email and passive collection
Messages, cookies, IP addresses, and browsing data
If you send an email to Synergy Wetsuits or fill out our contact form on the site, we collect your email address, the full content of your message including attached files, and any other information you provide.
As you navigate the site, certain information may also be passively collected, including Internet Protocol addresses, cookies, and other navigational data. This information is used to gather data to improve the site and to improve the quality of your experience when interacting with it.
IP addresses
An Internet Protocol address, or IP address, is a number automatically assigned to your computer when you use the Internet. In some cases your IP address stays the same from browser session to browser session, but it may vary depending on your internet provider.
We track IP addresses solely in conjunction with session cookies to analyze web page flow, help diagnose server problems, administer the site, and gather broad demographic information.
Cookies
Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. Synergy Wetsuits may use both session cookies and persistent cookies to provide a more personal and interactive experience on the site.
Cookies are used to simplify the login process and help the site remember you. If you disable cookies, some areas of the site may not work properly and you may not be able to receive Synergy Wetsuits services.
Use of personal information
Responding to requests and providing services
In general, personal information you provide to us is used to respond to requests you make or to provide you Synergy Wetsuits services.
We may create anonymous information records from personal information by excluding details such as your name that make the information personally identifiable to you. We may use this anonymous information to analyze usage patterns and for statistical purposes, and we reserve the right to use and disclose anonymous information to third parties in our discretion.
Disclosure of personal information
When information may be shared
We may share some or all of your personal information with our affiliates, including our parent company, subsidiaries, joint ventures, or other companies under common control, and we require those affiliates to honor this Privacy Policy.
If our company or assets are acquired by another company, that company will possess the personal information collected by us and assume the rights and obligations regarding that information as described in this policy.
Text messages and cart reminders
SMS marketing, consent, and abandoned cart messages
If you choose to opt in to receive text messages from Synergy Wetsuits, we may collect and store your phone number, SMS opt-in status, consent records, message preferences, message history, and related shopping activity so we can send text messages you have agreed to receive. These messages may include promotional offers, product updates, order-related messages where permitted, and cart reminder messages.
Our website uses cookies, pixels, and similar website technologies or plugins to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages by text message, but only where we have the consent required to send those messages.
We may share personal information, including your phone number, SMS opt-in status, and consent records, with service providers that help us operate our text messaging program. These providers may include SMS marketing platforms, ecommerce and analytics providers, mobile carriers, and other vendors that assist with message delivery, compliance, support, and reporting.
Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes. Any sharing of SMS opt-in data or consent is limited to service providers that help us provide and support our messaging services.
- You can opt out of promotional text messages by following the instructions provided in the message, such as replying STOP where supported.
- Message and data rates may apply depending on your mobile carrier and plan.
- Changing email preferences does not automatically change SMS preferences, and changing SMS preferences does not automatically change email preferences.
Service providers and legal disclosures
Additional cases where disclosure may occur
We may use third parties to facilitate or outsource one or more aspects of the services that we provide, and we may provide some personal information directly to those service providers. Those providers are subject to confidentiality agreements that prohibit their use or disclosure of the information for any purpose other than facilitating the specific outsourced service.
We may also disclose personal information if we believe in good faith that disclosure is necessary to comply with relevant laws, respond to subpoenas or warrants served on Synergy Wetsuits, or protect and defend the rights or property of Synergy Wetsuits or users of our site.
Your choices
Managing communications and preferences
We offer choices regarding the collection, use, and sharing of personal information. When you receive newsletters, promotional emails, or promotional text messages from us, you may indicate a preference to stop receiving further communications and you will have the opportunity to opt out.
- You may unsubscribe by following the unsubscribe link provided in the footer of each Synergy Wetsuits email message.
- You may opt out of promotional text messages by following the instructions provided in the message, such as replying STOP where supported.
- If you unsubscribe, your address will no longer be listed in the publisher-accessible mailing list.
- Despite your indicated email preferences, we may still send administrative emails regarding our products or updates to this Privacy Policy.
Children, links, and security
How we handle related privacy considerations
- Our site is not designed for children under the age of 13, and we do not intentionally gather personal information about visitors in this age group.
- Links to other websites are provided for convenience only. We do not control, review, or take responsibility for those outside sites or their content.
- We use industry-standard security technologies and procedures to help protect personal information, but no company can fully eliminate security risks associated with personal information.
Reviewing and revising personal information
Updating information already provided to us
Our site provides users the opportunity to opt out of receiving communications from us at the point where we request information and whenever we send information a user has requested. The site also gives you options for removing your information from our database so you do not receive future communications or no longer receive our service.
To change or modify information previously provided, registered users may visit their Manage My Account page and update contact information for email and instant messaging notifications from Synergy Wetsuits.
Location information
Country, region, and location-based site experiences
We may use general location information, such as country or region inferred from your IP address, browser settings, Shopify localization tools, shipping information, or information you provide, to show the appropriate store experience, currency, shipping options, regional notices, fraud-prevention signals, and analytics.
We do not use the site to collect precise GPS location for SMS marketing unless we clearly disclose that collection and ask for any required permission at the time the information is collected.
Contact and updates
Questions, concerns, and future revisions
Should you have any questions or concerns regarding this Privacy Policy, please contact us at cs@synergysport.com.
This Privacy Policy is subject to occasional revision. If we make any substantial changes in the way we use your personal information, we will post an alert on this page. If you object to any such changes, you must cease using the site. Continued use of the site following notice of such changes indicates your acknowledgment of the changes and agreement to be bound by them.