Synergy Wetsuits guarantees your satisfaction with any purchase made directly from our website. We stand behind our products and provide each customer with a 30-day return policy. If, for any reason, you would like to return your purchase, provided it is not used or damaged, we will gladly accept your return within 30 days after purchase for a refund. Credit will be issued through original payment method, excluding shipping costs.
If you decide to return your purchase for a refund, you are responsible for the shipping cost back to us. Please make sure all returns are insured and have tracking numbers in the event that a trace or loss/damage claim is needed. Returns must be sent back in their original undamaged/unused condition, including all packaging and tags within 30 days of the purchase date. As soon as we receive your original purchase, we will process your refund.
A 30% restocking fee will be applied to any unauthorized returns and items received that are in used or damaged condition. This fee also applies to wetsuits with deep, unfixable creases caused by improper packaging during the return process.
Synergy Wetsuits reserves the right to decline returns that are used, damaged, or past the 30-day return window.
Shipping Times. Although we generally ship the same day we receive an order, there are often slight delays on international orders to clarify credit card issues or to obtain authorization for higher shipping costs. We do not ship on holidays so orders received shortly before a holiday or weekend will not ship until the first business day following. We request your phone number, e-mail address and/or fax number so we can contact you with questions about your order.
